U.S Operations Intern

As a Kiva U.S. Operations Intern, you will work closely with our Operations team. The U.S. Operations team is responsible for all operations supporting the U.S. program— from the borrower application to credit underwriting to fundraising support to loan disbursal to risk assessment and repayment. We maintain the tools used by the U.S. team and our partners and strive to leverage them to meet our team’s needs as well as to better support both our borrowers and partners.

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This intern will be responsible for driving forward the way we support entrepreneurs during the loan origination process (from the moment they start an application for a Kiva loan until they complete their fundraising campaign on kiva.org) and manage delinquency of our borrowers.

This role calls for the intern to gain a deep understanding of the entire borrower experience, take part in the review process of loan applications, and own process improvements to our system. The intern will also assist in analysis and project-based work (in areas including but not limited to: communications, data analysis, product, partner success, strategic partnerships, impact) help us continue to develop the U.S. program and drive greater impact for small business entrepreneurs in the U.S.

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

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Key responsibilities include: 

• Screening and approving loan applications alongside our review team.
• Supporting borrowers via text and phone calls throughout their fundraising campaign.
• Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track.
• Piloting process and infrastructure improvements to our operations.
• Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience.
• Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva.
• Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike.
• Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives.
• Improving training materials and resources for Capital Access Managers

Preferred qualifications:

• At least 21 years of age or older by January 13, 2026
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication 
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment. 
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint