Registered Nurse (RN) - Triage Specialist

• Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows. 
• Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication. 
• ​​Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows. 
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.  
• Participates in process improvement, professional development, peer development and peer review  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse

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Licensing/Certification 

• RN license required in applicable state(s).
• ​​Multistate/Compact RN Licensure​  preferred

Education ​​

• ADN or Diploma​  Nursing  required
• ​​BSN​  preferred

Work Experience 

• 1 year of acute care nursing experience required. 
• Triage experience preferred. 

Training 

• EPIC Electronic Health Record (preferred) 

IT Requirements

Minimum internet speed of primary and secondary work locations is:

• Download speed of 100Mpbs
• Upload speed of 20Mbps

Office Setting

• Must have a designated workspace with a locked door, per HIPAA regulations.

Working Conditions

• Periods of high stress and fluctuating workloads may occur. 
• General office environment. 
• May have periods of constant interruptions. 
• Required to car travel to off-site locations, occasionally in adverse weather conditions. 
• Prolonged periods of working alone. 

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Skills 

• Inform medical professionals regarding patient conditions and care 
• Assessment of condition via telephone or video 
• ​Attention to detail 
• Critical thinking 
• Communication  
• Teamwork 
• Conflict resolution 
• Active listening 
• Relationship building 
• Agility and adaptability