Quality Assurance Associate

Reporting to the Quality Assurance Manager, you will provide full administrative and technical support to the Quality and Customer Care department in accordance with the specific tasks.

Key Responsibilities: 

• Providing administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
• Conduct weekly audits to ensure branches meet legal and industry requirements, including gas and electrical compliance
• Complete regular monitoring of company protocol adherence, including Tenancy Deposit Audits, EPC compliance, and other audits as required.
• Provide daily legislative guidance to branches via the Quality Assurance helpline.
• Maintain and update memberships for The Property Ombudsman, Rent Smart Wales, and Propertymark, including adding/removing members and conducting bi-monthly audits.
• Keep Quality Assurance documents on the intranet current and accurate.
• Stay up to date with legislative changes and ensure relevant teams are informed.
• Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
• Keep abreast of industry legislation and regulatory updates.

What are we looking for: 

• Extensive background in the lettings industry.
• Propertymark Level 3 qualification (or currently working towards it).
• Excellent attention to detail and clear, professional communication skills.
• Strong reporting skills, with the ability to extract and present meaningful data in Excel.
• Solid administrative experience and a structured approach to work.
• Confident problem-solver, capable of handling general legal enquiries from branch staff.
• Collaborative team player.
• Proficient in Microsoft Office applications

What we can offer you: 

• Proven track record for career growth and advancement within the company 
• Market leading training and ongoing professional development  
• Supportive and collaborative team environment