Patient Care Coordinator

This customer service facing position interacts directly with patients, physicians, caregivers, and internal departments to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to provide a seamless onboarding experience for new infusion patients to CVS Specialty and Coram. This position requires a working knowledge of insurance, health care, processing of new referrals, providing customer education, and routine assessment and problem identification.

Challenge your healthcare training or current administration knowledge and customer services skills to make a difference in a patient’s life by supporting new patient referrals and admissions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Required Qualifications

• Minimum two years experience in customer service and/or healthcare environment
• Minimum two years healthcare insurance coverage/benefit experience
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.

Preferred Qualifications

• • Preferred experience working with healthcare insurance and medical terminology
  • Preferred Certified Pharmacy technician
  

Education

• Verifiable High School diploma or GED is required