Patient Assistance Rep

Coordinates home infusion services between branch personnel, Sales, the insurance team, and referral sources to ensure excellent service for new home infusion patients.

Primary Job Duties & Responsibilities

• Acts as a primary point of contact for patients and completes tasks such as greeting and checking in patients, obtaining patient information, collecting payments, and assisting with initial paperwork. 
• Obtains patient insurance and financial information upon initial visit and accurately records information in the scheduling system. 
• Ensures patients who require accommodations such as interpreters or disability accommodations receive the required care and/or assistance. 
• Coordinates insurance verifications and pre-authorizations to ensure proper payments for medical services rendered. 
• Maintains medical records and prepares patient charts for clinic sessions. 
• Assists healthcare providers, such as physicians and clinical staff, with patient-specific inquiries. 
• Communicates to physicians and designated management in the clinical departments all necessary information as it relates to patients and procedures. 
• Coaches new hire representatives on daily operations, recommending changes as needed. 
• Provides assistance to fellow team members during complex scenarios surrounding patient assistance and/or patient needs. 

Education

• High school diploma or equivalent required.