Operations Analyst

Rhythm is seeking an entry level Operations Analyst to join our team overseeing the system integrations between Rhythm, our partners, vendors, and utilities. These relationships intertwine to create a meaningful and positive experience for our customers, delivering them clean energy and fulfilling our products, while creating value for our business. This role will focus on managing workflows to drive growth while enabling scale and process improvement.

Responsibilities

• Take ownership of multiple operational workflows, such as account exception case management, the failed orders queue, and customer-prompted requests
• Work with our Electronic Data Interchange (EDI) vendor, utilities, and internal teams to investigate and resolve transaction exceptions that impact customers and internal processes
• Effectively communicate bugs, opportunities for process improvements, and business feedback to peers and department leaders
• Identify and implement process improvements
• Extract trends and detect issues from large data sets
• Support and respond to requests within established SLAs
• Work with Manager to execute on prioritized initiatives to ensure deadlines are met with the expected level of quality

Skills

• Proactive and self-motivated individual
• Keen eye with strong attention to detail
• Strong organizational skills
• Eager to grow, learn, and take on new work; wants to build a career
• Team player that thrives in quick-paced, ever-evolving environments
• Open to giving and receiving feedback honestly and constructively
• Demonstrated creative solutioning
• Tools used (including, but not limited to): Excel, data visualization software, customer service ticketing software, EDI management software
• Competency in EDI and electricity supply a plus

Requirements

• Passion for sustainability, renewable energy, energy efficiency, and conservation
• At least 1 year of experience executing backend operational workflows and/or transaction management
• Must be detail-oriented, analytical, and able to learn new systems and processes quickly
• Able to independently meet deadlines in a fast-paced environment
• Excellent written and verbal skills, and able to work cross-functionally
• Experience in testing workflows and documenting processes preferred