National Account Representative I

As a National Accounts Representative II on the Junk King team, a typical day for you will include: 

• Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities. 

• Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers. 

• Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates. 

• Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees. 

• Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift. 

• Outbound Calling: Proactively make outbound calls to set customer appointments. 

• Team Assistance: Assist other teams within the Call Center as assigned. 

Bring your skills and be inspired to achieve success. 

Experience:

• 1+ years of working experience in customer service or a related field is preferred. Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required. 

Skills:

• Customer service skills 

• Strong customer service abilities 

• Proficiency in Microsoft Word and Excel 

• Familiarity with Windows OS 

• Effective communication skills 

• Proficient in Spanish (reading, writing, and speaking) 

• Sense of humor 

• Education: High School Diploma or equivalent required. 

• Schedule / in-office requirements: This is a fully remote position. Must be able to work 5 days a week with availability to work weekend days. 

• Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).