Logistics Coordinator

As a Logistics Coordinator, your responsibilities will include ensuring the timely and efficient delivery of vehicles, with a particular emphasis on secondary services and other logistics-related tasks, including chats and calls. You will manage and oversee service completion, ensuring all assignments are executed seamlessly and effectively. This role necessitates the proactive resolution of escalated issues while maintaining consistent communication with customers, service providers, and insurance adjusters.

Responsibilities

• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
• Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
• Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes.
• Identify problems, propose solutions, and collaborate effectively with team members.
• Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary.
• Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters.
• Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution.
• Provide support for special projects as required.

Preferred Experience

• Experience in a customer-facing environment, resolving issues over the phone.
• Exhibit exceptional empathy and understanding toward HONK customers, clients, co-workers, and partners.
• The ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
• Possess leadership qualities, including the ability to articulate operational methodologies and a desire to foster team excellence.
• Able to professionally handle high call volume from customers and partners, and maintain composure under pressure
• Commitment to team success and advocacy for HONK’s brand and culture.

Additional Requirements

• Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
• Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload