Load Management Representative

We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service.

WHAT YOU GET TO DO:

• Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
• Consistently meet performance expectations in service, and tracking
• Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
• Support customer specific service level agreements for our top shippers
• Use critical thinking to identify and forecast potential challenges with load operations
• Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
• Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
• Manage communication and resolve load challenges when they arise
• Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
• Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

YOU HAVE EXPERIENCE:

• 1+ year of customer service experience
• Brokerage experience preferred but not required
• Familiarity with Transportation Management Systems (TMS)
• Strong verbal and written communication skills
• Fluent in English - verbal and written