Insurance Claims Processor

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Required Qualifications

• Services Life & Annuity Customer Care customer requests received via incoming phone calls and written correspondence.
• Proven ability to diffuse escalated situations through ownership of effectively analyzing, partnering and resolving complex customer related issues.
• Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision.
• Focused on providing outstanding service delivery through effective communication with our customers on the telephone and via written correspondence.
• Initiates daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes.
• Responsible for maintaining accurate product & process knowledge as well as staying abreast of regulatory updates.
• Review, analyze and process written requests and documents as required.
• Updates and ensures integrity of customer accounts including history.
• Educates customers about their products features as well as self-service functionality via the IVR and web.
• Perform at or above individual quality, productivity and timeliness standards set by the business.

Preferred Qualifications

• Demonstrates consistent ownership and initiative in call follow-up, documentation, & work item management.
• Able to achieve positive team goals and results by adaptation to varying work schedules, improving through feedback, participating in teams and maintaining strong/ongoing relationships with customers and teammates.
• General Insurance background