Customer Success Executive (Remote)

As a Customer Success Specialist, you’ll be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey.

This is a hands-on, people-centric role for someone empathetic, tech-savvy, and energized by delivering world-class service.

Key Responsibilities

• Customer Support – Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.
• Onboarding & Education – Guide new landlords and partners through our PMS platform to unlock its full capabilities.
• Issue Resolution – Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.
• Customer Insights – Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.
• Cross-Team Collaboration – Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.
• Upselling & Retention – Spot opportunities to enhance guest experiences and strengthen long-term landlord relationships.
  

What You Bring

• Exceptional written and verbal communication skills
• Experience in customer success, hospitality, or property management
• Confidence using CRM systems, PMS tools, and digital support platforms
• Strong problem-solving, time management, and organizational skills
• High emotional intelligence: empathy, patience, and composure under pressure
• Fluency in English (French or other languages are a strong plus)