Customer Success Associate - RTSM

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.

What You'll Do

• Provide timely and accurate information in response to incoming customer support requests via phone or email
• Process customer support requests (inquiries and change requests) according to established department policies and procedures
• Works closely with the operations team to resolve customer support requests
• Provides timely feedback to the operations team regarding service issues or customer concerns
• Partners with the operations and business development team to meet and exceed expectations for custom support
• Acquire new knowledge and enhance your skills

Requirements

• 2-year degree or equivalent experience
• More than one year of experience in a customer service role
• Superior organizational and communication skills
• Working knowledge of Microsoft Office

Nice to Have

• Zendesk
• Google Docs