Customer Success Associate

At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We've noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%. If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply - even if you don't check every box in the description. Your unique perspective might be exactly what we need.

Core qualities we're looking for:

• A genuine interest in helping teams succeed
• Strong communication skills and ability to build relationships
• Curiosity and eagerness to learn about construction and technology
• Organised approach to work with attention to detail
• Comfort working in a fast-paced, evolving environment

Nice to have (but not essential):

• Experience in customer success, account management, or similar roles
• Familiarity with SaaS or technology platforms
• Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.
• Experience working with enterprise customers