Customer Service Representative-Must Reside in Oklahoma

The Customer Service Representative is the face of Aetna and impacts members' service experience by handling customer service inquiries and problems via telephone, internet, or written correspondence. Customer inquiries are of basic and at times complex nature. CSR engages, consults and educates members based upon the member's unique needs, preferences and understanding while using tools and resources available to help guide the members along a clear path to care.

Required Qualifications:

• 1 year of Customer service experience in a call center setting

Preferred Qualifications:

• 1-2 years of Healthcare or Medicaid experience
• Trauma informed care training
• Exposure to Care Management
• Experience in a production environment
• Familiarity with de-escalations
• Telework experience

Education:

• High School Diploma or GED equivalent