Customer Service Advisor

We’re building out our Manchester hub and looking for Customer Service Advisors to help us deliver world-class support for our UK customers.

You’ll join a growing team and help shape how we support customers across mobile, contents, and travel insurance – providing fast, clear, and helpful interactions via live chat, and phone calls.

We’re open to those who are new to chat-based support but have strong communication skills and a genuine passion for helping people.

What you’ll do

• Assist customers with their insurance enquiries and policy management via chat, email, and phone
• Explain the benefits, coverage, and options for our Mobile, Contents, and Travel insurance products clearly and confidently
• Guide customers through our digital self-service tools, helping them find quick answers and manage their policies with ease
• Make accurate, efficient policy updates in line with underwriting and compliance requirements
• Maintain a strong focus on compliance, ethical conduct, and doing what’s right for the customer
• Collaborate with your team to identify improvements in processes, tools, and customer experience
• Uphold Open’s no-excuses approach to customer service – owning outcomes and ensuring every interaction adds value

What you’ll bring

• Strong written communication skills – confident with spelling, grammar, tone, and phrasing
• The ability to explain complex ideas simply and clearly (bonus: in a few different ways!)
• A proactive, curious mindset with a focus on continuous improvement
• Team player attitude – you thrive in a fast-moving, collaborative environment
• Prior experience in customer support is great, but not essential – we’re open to cadets who show potential and a great attitude