Customer Happiness Intern

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

• Analytical mind
• You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker
• Availability to work every other weekend and full-time for 6 months
• Customer support experience is welcomed, but not a necessity

Bonus Points

• Previous experience working/interest in a marketplace and/or in a creative industry;
• A good dose of ambition, as well as a great sense of humour;
• Fluent in French, Spanish, or German.