Care Coordinator

Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.

You'll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs.

Core Areas of Responsibility

Client Communications

• Support our clients via phone and email in 8 hour shifts between 9am - 5pm PST/EST.
• Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
• Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
• Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.

Clinician Communications

• Support our clinical team with various operational workflows such as scheduling logistics and refund requests.
• Help redirect clinician questions to the right team when necessary.

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Onboard into Care Coordinator workflows
• Begin to work independently on basic client and clinician communications

 Where you’ll make an impact in the first year:

• Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to our clients
• Support with onboarding new Care Coordinators
• Be a key contributor to company priorities by helping ease processes for our clients and clinicians.

 You’ll be successful if you are:

• Comfortable speaking on the phone with a diverse range of clients
• Excited about communicating efficiently, clearly, and comprehensively
• Knowledgeable or interested in learning about health insurance and claims submission
• Detail-oriented and excited about problem-solving to get the job done
• Comfortable working in a metrics-based environment
• Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment