Call for Release - Customer Service Representative (Florida)

We are seeking a detail-oriented and professional Call for Release-Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.

Internal Applicants make sure you inform your direct manager you are interested in this role!

What You’ll Be Doing:

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
• Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
• Follow all Copart policies and guidelines to ensure quality and consistency in your work.
• Help out with other tasks or assist teammates as needed.
• Perform other duties as assigned by management.

What We’re Looking For:

• Minimum of one year office support experience in a customer service role.
• High school diploma or GED
• Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
• Typing speed of 45 WPM and familiarity with basic 10-key.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail, great problem-solving skills, and the ability to multitask.
• A professional virtual appearance with a quiet, distraction-free workspace.
• Bilingual skills are a plus.
• Must be able to work occasional overtime.
• Office equipment will be provided to help you succeed in your role.