Call Center Agent

We are seeking motivated and professional Call Center Agents to join our dynamic team in the home improvement industry. In this role, you will be engaging with potential customers and guiding them through the process of scheduling appointments for our home improvement services. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for customer service. You will be responsible for making outbound calls, following up on leads, and setting appointments for our Outside Sales team to provide in-home consultations. Your ability to communicate effectively and build rapport with customers is essential to drive conversions and ensure a positive experience for every caller. We offer competitive compensation, comprehensive training, and opportunities for growth within the company.

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Responsibilities of Call Center Agent:

• Make outbound calls to potential customers to introduce our home improvement services.
• Qualify leads through effective questioning and conversation techniques.
• Schedule appointments for our Outside Sales team based on customer preference and availability.
• Maintain accurate and detailed records of all customer interactions in our CRM system, Salesforce.
• Follow up on previous leads and calls to encourage appointments.
• Provide exceptional customer service to enhance customer experience and satisfaction.
• Collaborate with team members to achieve individual and team targets.

Schedule for Call Center Agent:

• Our Contact Centers hours of operation are from 8:00am EST to 11:00pm
• ESTCandidates MUST be open to working nights and weekends

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Compensation for Call Center Agent:

• Starting pay rate is $18.00/hr. + bonuses

Requirements

• Proven experience in a high volume outbound call center; preferably in sales, collections, retention or appointment setting.
• Excellent verbal communication skills with a pleasant phone demeanor.
• Strong persuasive skills with the ability to influence customer decisions.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Experience with CRM software and data entry is a plus.
• Ability to handle objections and rejections with professionalism.
• Strong organizational skills and the ability to manage time efficiently.