Associate Project Manager

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

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Who you are:

• (Required) 1+ year of experience in project coordination or a related role, preferably within enterprise software development or with non-profit/higher education organizations.
• You possess foundational project management skills with the ability to support multiple tasks and projects.
• You are committed to providing excellent customer service.
• You have strong oral and written communication skills with the ability to assist in communicating technical ideas to non-technical customer audiences.
• An analytic and creative mindset with good problem-solving aptitude.
• Familiarity with project management tools, like Asana, SmartSheets, Rocketlane, or similar.
• Highly self-motivated and optimistic, with the ability to work independently or as part of a team.
• Experience with CRM (Blackbaud, Salesforce, Ellucian) or database systems is a plus.
• Non-profit or higher education fundraising experience is also a plus.

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What you’ll do:

• Project Execution: Assist with new customer implementations and reimplementations, including planning, execution, tracking milestones, and coordinating stakeholders. (Across Impact, Balance, Signal, ThankView, DonorSearch.)
• Customer Partnership: Act as a key point of contact during onboarding, support change requests, prepare customers for training, and participate in pre-sales calls when needed.
• Data Readiness & Automation: Support customer data prep, transfers, and automation workflows.
• Cross-Functional Collaboration: Partner with CSMs, Implementation Consultants, Sales, Customer Ops, and Enablement to ensure successful outcomes.
• Process & Documentation: Contribute to improving implementation processes, using AI tools, and maintaining internal/external documentation.
• Special Projects: Assist with internal initiatives and occasional travel as needed.