Associate Program Manager

The Associate Program Manager position supports a busy and fast pace North American group travel department at a leading Leisure agency. We are looking for a candidate with excellent organization skills, attention to detail, clear communication skills, an ability to adapt to changes easily, a willingness to learn new software, a strong working knowledge of Office Suite and competent in utilizing web technology.

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This role works closely with clients, a team of program managers, and reports to the Direct Travel NORAM Director of Groups.

Responsibilities

• Provide support and act as the primary point of contact for groups with already arranged travel programs.
• Key booking contact for travel arrangements, billing, and funds collection for trips.
• Answer customer inquiries (phone, email) and consult with clients.
• Manage customer relationships and support individual client outcomes.
• Fulfill travel protection plan sales, facilitate claims, and client inquires.
• Assist Program Managers in developing travel arrangements and billing process.
• Keep NORAM groups team on track through monitoring of schedules; promised delivery dates and deadlines etc.
• Maintenance of group records; client files; group utilization reporting; etc.
• Organize promotional client events and meetings, from planning to presentation.
• Prepare and deliver quality travel documents for group departures (where needed)
• Draft program documents and communication for programs
• Builds and maintains group departures on the Hangar. Create and update Cvent booking tool to assure up-to-date information.
• Ensure accurate and timely data entry into Cvent.
• Demonstrate industry knowledge by contributing effective ideas.

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Basic Qualifications

• 1-3 years’ experience in the travel or hospitality industry or group management experience.
• Proficient with Windows operation system (excel, Teams) and a variety of software programs
• Excellent written and verbal communication skills
• Time management and organizational skills
• High level of detail orientation
• Strong customer service skills
• Excellent leadership skills
• Strong quality control management
• Self-motivated and ambitious
• Demonstrate ability to learn and adapt to changing procedures, methods or processes and assist in teaching others.

Preferred Qualifications

• Proficient at multitasking
• Proficiency in Microsoft Office
• Prior experience in Cvent