Analyst, Operations

As a key member of the Operations team, the Operations Analyst plays a foundational role in supporting day-to-day operational activities and ensuring the accuracy of data and lead deliveries. This entry-level position involves assisting with data review and analysis, maintaining organized records, and helping uphold quality standards across processes. You will collaborate with cross-functional teams to support client deliverables, contribute to process documentation, and identify areas for operational improvement. The role also includes entry-level reporting and data analysis to support business decisions, providing insights that help guide operational strategies. This is a remote position.  Ideal candidates will be located in the Louisville, KY area. 

What You’ll Do: 

• Collect and organize data from various sources (databases, reports, interviews) to support operational decision-making. 
• Assist in the analysis and interpretation of operational data to identify trends, inefficiencies, and areas for improvement. 
• Prepare detailed reports and summaries that communicate findings and recommended solutions to Operations Management and cross-functional teams. 
• Participate in process mapping and documentation to support the design and implementation of new or improved procedures and workflows. 
• Provide timely and accurate support by responding to internal inquiries and client requests related to operations, policies, and systems. 
• Support collaboration with departments such as Operations, Customer Success, and Sales by assisting with operational tasks and helping identify opportunities to improve processes. 
• Contribute to the creation and maintenance of clear, written procedures and standard operating procedures (SOPs). 
• Support project management activities and initiatives to ensure the timely delivery of tasks and objectives. 
• Serve as an internal resource for verification and validation of data and call outputs. 
• Review data intent and internal feeds to ensure accuracy and quality. 
• Ensure high-quality final lead deliveries for key accounts, including removing non-qualified leads based on campaign criteria. 
• Conduct detailed online research to validate and qualify data records. 
• Communicate corrections and resolutions across departments to ensure accuracy and alignment. 
• Manage multiple assignments while meeting tight audit deadlines. 
• Perform additional duties as assigned. 

What You’ll Bring:  

• 1-2 years' experience, ideally in a quality control, operations, or customer support role. You are a strong communicator, self-starter, and collaborative contributor with a passion for accuracy and improvement. 
• Ability to work independently with minimal supervision 
• Highly self-motivated with a strong work ethic and eagerness to learn and grow 
• Comfortable working in fast-paced environments while maintaining attention to detail 
• Strong verbal and written communication skills with a professional and courteous tone 
• Quick learner with the ability to adapt to changing processes, platforms, and expectations 
• Strong problem-solving and analytical skills 
• Proficient with web research and Google search tools 
• Good organizational skills with the ability to manage time and tasks effectively 
• Collaborative team player with a positive, solutions-focused approach