Technical Business Analyst (Entry-Level)

We are seeking a motivated and analytical Technical Business Analyst to join our team. This position will involve some instruction and direction on assignments, which do not require prior or advanced knowledge. You'll have the opportunity to develop your skills in business analysis, data interpretation, and process improvement while working closely with cross-functional teams and clients to support data-driven decision-making and project deliverables.

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Responsibilities

• Perform routine analysis using various techniques, including statistical analysis
• Support data collection activities and work with clients to identify analytical requirements
• Provide data interpretation and insights to support decision-making
• Assist in developing or implementing systems to capture analytic information
• Collaborate with project managers to support project timelines and milestones for upcoming deliverables
• Research best practices and support the development of solutions and recommendations for clients
• Contribute to written reports and documentation
• Assist in requirements gathering using a variety of basic techniques
• Document communications, key decisions, action items, and scope changes in a timely manner
• Participate effectively within the team to achieve shared goals
• Keep abreast of business, industry, and market information that may reveal business development opportunities

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Core Competencies

• Eliciting and Defining Requirements: Demonstrates awareness of stakeholders and assists in requirements gathering using a variety of basic techniques
• Structured Design and Development: Demonstrates awareness of relevant methodologies to meet project requirements
• Analytical Thinking and Problem Solving: Approaches analysis in a structured manner

• Technical Expertise: Demonstrates advanced beginner understanding of technology and applications necessary to support the development of solutions

• Project Execution: Conducts timely analysis and documents communications, key decisions, action items, and/or scope changes
• Teamwork and Communication: Effectively participates within the team to achieve shared goals

• Business Awareness and Development: Keeps abreast of business, industry, and market information that may reveal business development opportunities

• Client Relations: Demonstrates a fundamental understanding of client needs and expectations in daily work

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Qualifications

• Bachelor’s in information systems, Computer Science or similar technical discipline
• 0-3 years of relevant experience in information systems or computer science (recent graduates encouraged to apply)
• Strong technical proficiency, ability to learn new systems quickly and a foundational understanding of web content platforms such as Drupal
• Comfortable navigating and troubleshooting a wide range of technologies
• Basic familiarity with Drupal (or able to quickly ramp up on similar content management systems)
• Strong analytical and problem-solving skills with the ability to approach analysis in a structured manner
• Proficiency in Microsoft Excel and other data analysis tools
• Excellent written and verbal communication skills
• Ability to work effectively both independently and as part of a team
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Willingness to learn and receive instruction and direction on assignments
• Basic understanding of business processes, data analysis concepts, and client service
• Mission-driven, purpose-oriented approach to work and collaboration

Preferred Qualifications

• Previous internship or coursework experience in information systems, computer science or similar technical discipline
• Familiarity with statistical analysis techniques and tools
• Exposure to requirements gathering and documentation techniques
• Understanding of project management principles and methodologies (Agile, Waterfall)
• Experience with process mapping or workflow documentation
• Demonstrated interest in business development and staying current with industry trends
• Strong customer service orientation or client-facing experience

Nice to have

• Experience with data visualization tools (Tableau, Power BI, or similar)
• Basic knowledge of SQL or other database query languages
• Exposure to healthcare, Medicaid, or public sector workflows
• Knowledge of Drupal, LMS platforms, or learning management systems
• Experience in a fast-paced or agile environment