Systems Analyst I

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Systems Analyst I, being a caregiver starts in the office, where you will focus on supporting efficient workflows, developmental projects, technical maintenance and more. As part of our IT and Cybersecurity team, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives.

A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday – Friday from 8:00am – 5:00pm, with rotating on-call requirements.

A caregiver who excels in this role will:

• Perform workstation, software, peripheral, network and workflow support.
• Provide input to develop solutions.
• Assist with project assignments and documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and collaborative communications.
• Provide first level diagnostic Help Desk and after-hours support, including on-call responsibilities.
• Provide application, technical and preventative maintenance support for multiple end-user systems.
• Contribute to departmental projects and solutions implementation.
• Demonstrate, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration.
• Support development of information system requirements including process and documentation creation and maintenance.
• Maintain user confidence.
• Protect operations by keeping information confidential.

Minimum qualifications for the ideal future caregiver include:

• Associate’s Degree in Information Technology, Computer Science or a related field and one year of implementation, support and management of computer-based information systems experience, preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position required OR High School Diploma/GED and three years of experience OR Bachelor’s Degree
• ITIL Foundations Certification upon or within six months of hire

Preferred qualifications for the ideal future caregiver include:

• EPIC and or ServiceNow experience
• Microsoft, CompTIA or equivalent certifications
• Experience in a healthcare environment