Support Analyst

As a Support Analyst, you will play a key role in delivering exceptional customer service. You will engage directly with clients to resolve technical issues, manage support tickets, and identify when to escalate code-related challenges to our development team. Your ability to communicate clearly, manage your time independently, and build trusted relationships will make you a valued part of our client success story.

This is more than just a support role. It is an opportunity to grow within a community that invests in you, values your contributions, and fosters a strong sense of community across all levels. Occasional travel may be required, offering even more opportunities to connect and learn.

If you are passionate about helping others, thrive in a people-first environment, and want to be part of a team that truly supports one another, we invite you to apply.

This role is looking for candidates based in Atlanta, Georgia, with required travel one week per month. Each month requires one week of on-site work in the DeKalb utility area, one week in Atlanta, and the remainder of the month remote from home. Additional travel may include annual group meetings in Vermont.

What your impact will be:

• Handle support calls or tickets.
• Install and update product line applications, integrated third party applications, and operating system and database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collect detailed information to categorize requests and establish a method of resolution.
• Document all customer communication through tickets.

What we are looking for:

• Minimum one year of customer service experience in a technical environment or relevant experience.
• Proven problem-solving abilities.
• Strong verbal skills and exceptional written communication.
• Experience in technical documentation.
• Ability to multi-task effectively.
• Ability to work independently with minimal supervision.
• Provide onsite attention and support for specific clients. Travel and onsite visits are required.