Student Advocate Intern

• Manage Helpdesk tickets in a timely manner and resolve technical issues base on the troubleshooting steps provided
• Respond and analyze customer concerns via phone, chat and email using tools provided to support them
• Escalate issues to the next level tier according to the knowledge base provided
• Run diagnostics to resolve customer reported issues
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Must be a fourth year student of any IT or Computer Science Course from Asia Pacific College only