Software Support Specialist

If you're looking to be part of a team where your work truly makes a difference, we’d love to hear from you!

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ESSENTIAL FUNCTIONS:

Include but are not limited to the following job specifications:

• Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk.
• Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support.
• Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software.
• May be required to deliver all levels of Yardi user training in both classroom and online environments.
• Install and support check scanners for each property.
• Set up new user profiles and passwords.
•  Order Knock and Screening Set Up during onboarding.
• Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment.
• Setting up Blue Moon license transfers and creating new accounts.

Candidates Also Search: Remote Software/ IT jobs

SKILLS, KNOWLEDGE & ABILITY: Highly Preferred 

• Proficient in Yardi, with a strong understanding of its functionalities.
• Well-versed in Rent Café property settings to optimize user experience.
• Expertise in Microsoft Office Suite, including Word, Excel, and Outlook, enhancing productivity.
• Experience with Knock CRM system is a plus.
• Possess exceptional organizational skills, ensuring efficiency in all tasks.
• Solid foundation in general computer knowledge and troubleshooting techniques.
• Demonstrated problem-solving abilities, effectively addressing challenges as they arise.
• Strong interpersonal skills, enabling positive and productive interactions with colleagues at all levels.
• Effective communicator, both in written and verbal forms, fostering clear collaboration.
• Ability to thrive under pressure, adeptly multitasking with self-motivation and direction.

EDUCATION AND EXPERIENCE: 

• High School diploma or GED required. Two years of college, or related business experience a plus. On-site experience with general knowledge of Yardi software required.