Social Media Content Specialist - English - Remote Canada/US

We're growing fast and we want YOU on our team. We're looking for English social media experts who love jumping into online conversations, crafting content that connects, and keeping digital communities safe and welcoming.

This is a remote position open to permanent residents of Canada. We're looking for team members who are down to work a mix of the following shifts (and, yes, that includes weekends):

• Days: 8AM–4PM North American Central Time
• Evenings: 4PM–12AM North American Central Time
• Overnights: 12AM–8AM North American Central Time

You must be available to be scheduled a mix of the shifts above throughout the week AND on weekends - we’re not able to accommodate availability limitations or schedule restrictions.

What You’ll Be Doing:

• Moderating and responding to comments across our clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.
• Escalating issues, insights, or trends to the internal team when needed.
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

What You Bring to the Table:

• Demonstrated, high-level proficiency in English with strong cultural awareness. Fluency in additional languages an asset.
• Exceptionally strong written communication skills (spelling, grammar, clarity) in English. Additional languages an asset.
• You live in Canada and are legally allowed to work here.
• You’re open and available to work any shift, any day - including weekends.
• You’ve got professional experience managing social platforms, specifically moderating and engaging.
• You know how to write for brands and can adapt your tone for different audiences.
• You know your way around and the ins and outs of all the major social platforms.
• You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
• You’re organized, reliable, and have excellent customer service instincts.
• You have fast, reliable internet with no data restrictions.
• You also have an active Facebook account.