Remote Quality Assurance Specialist

We are looking for a quality assurance and triage specialist to join our team. This role will be responsible for ensuring our customers have quality data as seamlessly as possible. You will work with development teams to ideate tests, product teams to understand requirements and user needs, and customer support teams to triage customer issues. As a quality assurance specialist, you will thoroughly test the software we release across our platform and identify potential risks. You will also play a key role in the bug triage process, ensuring customer issues are clearly presented to developers so they can act on them as quickly as possible.

We’re looking for someone who shows attention to detail and obsesses over our customers, striving to provide them with quality software experiences. You are a remote team player who is motivated to efficiently communicate with multiple teams within our organization.

Responsibilities

• Review, analyze, and collaborate with developers, product managers, and stakeholders to clarify feature requirements and acceptance criteria
• Design and execute comprehensive test strategies including functional, regression, smoke, and exploratory testing
• Identify and document defects with clear replication steps during testing
• Verify bug fixes and perform retesting
• Triage and translate customer issues into actionable reproduction steps for engineering
• Participate in Agile ceremonies

Requirements

• Strong understanding of software testing fundamentals
• Experience with manual testing methodologies
• Experience with development tools (Github, Postman, browser DevTools) and observability platforms (DataDog, Mixpanel)
• Knowledge of how financial planning and accounting professionals use spreadsheets
• Experience using Jira, Xray, Excel, Google Sheets
• Ability to write clear, detailed test cases
• Ability to effectively communicate across multiple departments using written, interpersonal, and verbal skills
• Familiarity with Agile processes
• Proficient in troubleshooting with attention to detail mindset
• Strong organizational skills with ability to manage multiple priorities
• Commitment to maintaining quality standards under tight deadlines
• Customer-focused mindset

Additional

• Knowledge of accounting software such as QuickBooks or NetSuite a plus
• Knowledge of AI-Native QA methodologies and familiarity with tools such as Applitools a plus