L1 Technical Support Consultant

Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
• Monitor client hardware in real time and ensure prompt issue detection and escalation when needed
• Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
• Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of proven experience in Technical Support
• Ability to identify and resolve basic hardware and software issues independently
• Tech-savvy with hands-on experience in hardware troubleshooting
• Familiarity with Zendesk or similar ticketing systems
• Fast typing skills and ability to manage multiple tasks simultaneously
• Excellent troubleshooting and problem-solving abilities
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience with remote hardware debugging