Junior Systems Analyst-Remote

The successful Jr. Systems Analyst will provid e end user productio n support for multiple government offices. The selected candidate will demonstrate an understanding of technical specifications based on business requirements and functional specifications.

They will provide end-user help desk support to users of the following systems:

• PSC WorkSmarter: An Appian, Blue Prism, and Oracle based platform that hosts various federal applications, including case management, reports, dashboards, workload tracking, agreement processing, budget formulation, and electronic file repositories
• PSC OneV i ew: A Salesforc e -based platform that hosts various federal applications that support project planning, travel planning, intraoffice communication, and intake and badging
• In addition, they will also assist in requirements gathering, performing application testing, and preparing technical and end user documentation for various system functionality, processes and procedures.
• The base salary range for this position is $53,000- $60,000 . This range reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. For remote positions, the salary to be offered is geographic dependent.

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Requirements/Qualifications:

This position requires completion of four-years of post-high school education in a computer science/IT related field and/or 2 years of related experience. The selected candidate must be able to obtain and maintain a Public Trust clearance .

Required skills:

• Strong communication skills
• Ability to work both independently as well as within a tea m .
• Ability to follow directions, take ownership of work, and meet deliverables/deadlines.
• Ability to adhere to Service Level Agreements (SLA)
• Ability to understand complex federal processes
• Ability to analyze end-user needs and provide thorough resolutions
• Experience troubleshooting system issues, testing resolutions, providing feedback to escalation teams, and informing end users of issue resolution progress

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Preferred skills:

• Oracle Database 11g+, SQL, PL/SQL
• Appian, Salesforce, or robotic process automation (RPA) development experience
• Experience with the project lifecycle development process (analysis, design, code, test, migrate)