Customer Support Specialist

• Respond to inbound calls and emails from clients, providing excellent customer service.
• Learn about our products to effectively assist customers and answer their inquiries.
• Process orders and coordinate with the production team to ensure timely fulfillment.
• Oversee the timeline of orders, ensuring they are processed and delivered as scheduled.
• Prepare logistics for the delivery of products, coordinating with logistics partners.
• Maintain clear and effective communication with clients, management, and production teams.

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Qualifications:

• Friendly and organized, with exceptional attention to detail.
• Great communication skills, both written and verbal.
• Experience working in customer support, preferably within the furniture or design industry.
• Ability to work independently and manage time effectively in a remote work environment.
• Fluency in English and Russian is required; proficiency in French is a bonus.