Closing Coordinator - West Coast

We’re looking for an experienced and energetic Closing Coordinator to help streamline our investment closing operations while continuing to deliver on Hometap’s strong commitment to customer service.

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As our Closing Coordinator, you will work directly with Hometap’s customers, vendors, Operations, and Sales teams to bring an investment to a successful and smooth close. This position is great for someone who has strong organizational and customer service skills and loves cross-functional collaboration. Reporting to the Operations Manager, you’ll help continue to build out the closing function at Hometap while delivering on our best-in-class customer service.

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What you'll do:

• Collaborate with Underwriting, Processing, and Sales to ensure each investment closing meets our guidelines and expectations 
• Build a close relationship with Hometap’s settlement agents and title vendors to ensure all investment closing SLAs are met and monitored on a monthly basis
• Order and schedule all investment signing appointments, including coordinating between the Homeowner, Sales, and Notary/Attorney
• Monitor investment closings to ensure timely distribution of funds to homeowners
• Function as the main escalation point for all Sales for Homeowner questions related to investment signings
• Document the closing processes, identify process improvements, and assist in scaling up the role to drive greater efficiency as Hometap continues to grow

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What you bring:

• 1+ years experience working as a mortgage closer or in a related role
• Experience and understanding of all aspects of the real estate closing process
• Strong commitment to best-in-class customer service and extreme attention to detail
• You love to optimize and experiment to drive improvements and results
• You are hands-on, curious, and love to explore new technologies
• Ability to work under pressure and prioritize multiple projects simultaneously from start to finish
• Bonus Points: Experience working for a startup and/or fintech company