Broadband Specialist

The Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through door-to-door interactions. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct to Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct to Consumer segment. This role embodies the brand's energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Through their efforts, they play a vital role in maintaining T-Mobile's reputation for bold and innovative service delivery.

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Job Responsibilities:

• Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
• Engages in post-sales follow-up with customers as needed to support an exceptional customer experience

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Education and Work Experience:

• High School Diploma/GED General Education (Required)
• Bachelor's Degree Business or Marketing (Preferred)
• Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
• Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
• Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets

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Knowledge, Skills and Abilities:

• Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
• Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
• Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)

Licenses and Certifications:

• Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States