Associate Support Consultant

About Veradigm

Veradigm (formerly Allscripts) is a major healthcare technology company providing Electronic Health Records (EHR), practice management, financial, and data solutions to providers, health systems, payers, and life science companies, aiming to improve patient care, efficiency, and outcomes through data-driven insights and connectivity within the healthcare ecosystem. They offer solutions for clinical workflows, revenue cycle, patient engagement, and supply chain management, leveraging AI and a vast network to connect various healthcare stakeholders.

Job Description

Every day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, emails and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced call center environment and provide excellent customer service to ensure our doctors utilize our platform effectively.

• Provide live chat, email and phone service to Practice Fusion’s EHR community
• Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
• Maintain high levels of customer satisfaction by providing fast and accurate responses
• Be a champion of change management with both internal and external customers
• Document and manage customer interactions in our Salesforce CRM system
• Support leadership and actively contribute to key business initiatives
• Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
• Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform

Academic and professional qualifications:

• Bachelor's Degree preferred

Experience:

• Previous customer service experience
• Creative and effective problem-solving skills
• Excellent written and verbal communication skills
• Friendly, patient and professional phone demeanor
• Dependable with the ability to work in a fast-paced environment

Requirements:

• Capable of working in a remote setting currently
• Can work 11:00am - 8:00pm EST

Veradigm Benefits

• Competitive health insurance including medical, dental, and vision
• Paid time off (PTO) with vacation, sick leave, holidays, and recharge days
• 401(k) retirement plan with company support
• Employee Assistance Program (EAP) for wellness and support
• Tuition reimbursement and education assistance
• Paid parental leave benefits
• Volunteer/Give Back Day with extra paid time to support communities
• Stock purchase opportunities for employees
• Voluntary coverage options (e.g., life, critical illness, pet insurance)