Support Engineer

About Hexagon

Hexagon AB is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies to enhance productivity, quality, and safety across industrial and geospatial applications. Headquartered in Sweden, the company operates in 46 countries with roughly 24,000 employees and generates over $5 billion in annual revenue. Their technology drives, and they are a key player in, fields like smart manufacturing, autonomous mobility, and infrastructure.

Job Description

The focus of this position will be to provide technical product support for Hexagon’s Public Safety market which includes call taking, dispatching, situational awareness, records management, analytics, and mobile solutions. Candidate will be a member of a team that is responsible for providing technical product assistance to our customer support and services teams globally.

• Apply basic principles, theories, and concepts to achieve resolution of complex technical product issues in a timely manner while adapting to ever-changing priorities
• Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging
• Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues
• Interface directly with end-customers to resolve technical product issues
• Interface directly with software development and product management to address issues requiring product code changes
• Travel to customer sites required (less than 25%)

Education / Qualifications

• Bachelor’s degree in Computer Science, CIS, or related field
• Prior customer support experience a plus
• Public safety domain experience preferred
• Microsoft SQL Server and/or Oracle database experience a plus
• Hardware and/or networking troubleshooting experience a plus
• Strong analytical skills to effectively troubleshoot and analyze complex technical issues
• Excellent verbal and written communications skills
• Self-starter with ability to work independently
• Team player with ability to work collaboratively

Hexagon Benefits

• Medical, dental, and vision insurance coverage
• Mental health and employee wellness support programs
• Retirement savings plans (401(k) or regional equivalents) with employer contributions
• Paid time off including vacation and holidays
• Flexible work arrangements such as remote or hybrid options
• Parental leave and family support benefits
• Learning, training, and professional development programs
• Performance-based bonuses and incentive plans (role/location dependent)
• Employee Assistance Program (EAP) offering confidential support
• Additional local benefits depending on country and business unit