Associate Solutions Engineer

As an ASE, you will work with our sales reps to help answer questions, strategize on opportunities, and join prospect calls. Your role enhances the sales experience by helping prospects recognize the value of our product lines and ensure product fit, instilling confidence that HubSpot meets their technical and business needs.

The sales reps you’ll align with expect you to be a subject matter expert on our Sales, Marketing & Content products, the competitive market, and how HubSpot solves for the customer. You’ll provide guidance on best practices for setting up, using, and succeeding with these tools, helping customers see how they work together seamlessly to grow their business and create a positive impact for their customers.

Responsibilities of an Associate Solutions Engineer:

• Always be learning about HubSpots platform and products as they & the market evolve around us.
• Partner with sales reps to quickly progress opportunities through internal prep work and deal support, customer-facing meetings, demo support, and solution building.
• Consult on use cases and make product recommendations via Slack, Loom & Zoom to move deals forward.
• Support reps in progressing deals by answering technical questions offline or on calls with prospects, building custom assets, and making demo recordings to be used at scale.
• Be beta-tolerant and customer-centric. Our platform is always evolving to delight our customers, so it's important to expect changes as you go to market.

Role requirements:

• Fluency in written and reading English is required. Fluency in Japanese is a must.
• Experience in a technical role, sales role, or customer-facing role, such as Customer Support, Product Expert, Customer Onboarding, Customer Success, Account Executive, Inbound Success, or BDR
• Ability to conceptually understand technical concepts and overall technologies, such as how API works and backend/frontend systems
• Storytelling skills; comfortable positioning value to drive a business change.
• Excels at effectively collaborating with team members to address customer needs and drive sales.  
• Goal-orientated with a track record of overachieving on targets/KPIs.
• Knowledge of HubSpot, the MarTech and CRM market conditions, and common competitors

Who excels in this role? Top performers will demonstrate:

• Genuine curiosity and passion for business, web technology, and sales
• A growth mindset and a habit of seeking feedback for self-development.
• An ability to collaborate cross-functionally to achieve success.
• A team player with great collaboration and communication skills who loves having customer impact in their role 

External:

• 2+ years in a technical role, sales role, or customer-facing role, such as Sales, Customer Support or Customer Success/Onboarding
• Interest in Sales / PreSales 
• Tech-savvy and have a desire to learn in-depth product knowledge
• Completion of HubSpots Marketing or Sales Certifications is a nice to have