Application Support Engineer

This entry level Application Support Engineer opportunity is a jack of all technology trades. This role is technical in nature and provides exposure to all major aspects of cloud-based software (debugging/coding, test, networking, database/infrastructure).

Our end goal is to ensure our customers have the best possible experience with our products from a technical perspective. This entails doing everything we can to make sure that our products are bug free and have top-notch performance. As far as important candidate qualities go, strong communication and the ability to work with multiple teams is a must. We care more about your attitude and aptitude than the tools and technologies you have used in the past.

In This Role, You Will:

• Provide top-tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing.
• Assist operations and development teams with debugging software issues.
• Query databases to generate and analyze data for reporting and troubleshooting purposes.
• Work with our sales engineering team to ensure the successful operation of our partner and client integrations.
• Work with multiple teams to find, analyze, and resolve client issues.
• Troubleshoot and maintain frontend and backend systems.
• Monitor, document and report system and performance issues.
• Facilitate communication between technology teams and other departments on issue status and resolution.
• Supply in-depth technical and business product knowledge to multiple teams.

Here's What You Need:

Do not worry if you do not know all the specific technologies listed below! Our training program lasts 3-4 weeks and will help bring you up-to-speed on both our products and the technologies they use.

• BS in Computer Science, Information Systems or equivalent major with strong academic performance  
• Excellent problem solving and analytical skills.
• Understanding of relational databases and how to query data using SQL.
• Working knowledge of HTML/CSS.
• Understanding of the Software Development Life Cycle.
• Solid knowledge of at least one object-oriented programming language.
• Outstanding oral and written communication skills.
• Ability to convey technical information to a general audience.
• Aptitude for learning new technologies.
• Zealous attention to detail.

Wondering what other technologies and tools we use? See below. Any experience with these is a plus!

• Monitoring tools: NewRelic, Splunk, Datadog.
• Hosting: Amazon Web Services
• Programming: Java, C#, .Net, Node.js
• Open source and NoSQL database technologies:  Couchbase, Elasticsearch, RabbitMQ
• APIs: SOAP or REST based
• Build & deploy technologies: Docker and Jenkins
• Version control: Git