Tier 1 Support Specialist (Remote - U.S.)

We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity! 

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To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.  

Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. 

Who You Are  

• While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required.
• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude  
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet 
• Able to start in Feburary 2026. 

Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment.

Our team is currently only looking for candidates that are located within the United States.

Candidates Also Search: Remote Jobs In United States

Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment. 

What You'll Be Doing (sorted from the more basic to more advanced work): 

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications  
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues 
• We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection.