Technical Support Specialist

As a Technical Support Specialist for our Front Office pillar, you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our specialists have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless.

What You'll Do:

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Become a product expert and develop creative solutions and workflows that best meet customer needs
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

What You'll Bring:

• Bachelor’s degree preferred or equivalent experience in technical support
• An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
• Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
• Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
• Self-motivated and able to master complex software
• Customer-centric mindset, desire to learn, and can-do attitude
• Creative, out-of-the-box solutioning skills
• The ability to translate complex technical issues into tangible solutions
• Ability to prioritize, multi-task, and perform effectively under pressure
• Strong communicator in both written and verbal form
• Team player
• Intelligent, self-motivated, quick thinking, and fast learning
• Home/Commercial Service Industry knowledge a plus
• Proficiency in G-Sheet & Excel Preferred