Technical Support Engineer I

We are currently looking for a TECHNICAL SUPPORT ENGINEER who will earn tons of SOLIDWORKS certifications as they become a SOLIDWORKS expert. This is an entry-level technical position for a degreed Engineer (recent college graduates will be considered). Proficiency in either SOLIDWORKS, Inventor, or other 3D CAD software is preferred. Applicants with computer networking and/or SQL programming are considered a plus. It’s your choice if you’d like to work remotely, or from one of our U.S. offices. Please note that this role will be required to work Monday through Friday, 8am until 5pm.

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Hawk Ridge Systems has been an industry leader for over 25 years, providing sales, training, services, and technical support for SOLIDWORKS 3D design solutions, HP and Markforged 3D printers, the Dassault Systèmes 3DEXPERIENCE platform, and CAMWorks manufacturing software. We are planning to double our business within three years, so there are so many career advancement opportunities available as you grow your career at Hawk Ridge Systems.

Our culture is driven by our core values – Being People Centric (caring about our team members, customers, and our community); Driving Excellence (for ourselves and our customers); and Staying Stragile (seizing opportunities and challenges and adapting quickly). If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact with every interaction! 
 
WHAT WILL I BE DOING IN THIS TECHNICAL SUPPORT ENGINEER ROLE:  

• Provide technical support to external customers in a post-sales capacity.  
•  Develop and maintain technical expertise in SOLIDWORKS applications.   
• Learn new skills and applications as new products are launched.   
• Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases.  

Candidates Also Search: Remote Engineering jobs

WHAT DO I NEED TO SUCCEED AS A TECHNICAL SUPPORT ENGINEER:  

• Bachelor’s in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required. 
• Strong proficiency in SOLIDWORKS. Experience with 3D CAD applications such as Inventor or Creo will also be considered. 
• Real-world insight & knowledge of the role of 3D CAD applications in industry. 
• Strong verbal and written technical communication skills (English) as well as excellent customer relations skills. 
• Strong familiarity with Microsoft Operating Systems & MS Office products. 
• Experience with TCP/IP troubleshooting would be a bonus. 
• Self-starter with the ability to take initiative and accomplish tasks.
• Possess excellent problem definition and problem-solving skills. 
• Must be able to work 8-5 with a scheduled hour for lunch.