Technical Support Engineer I

As a Technical Support Engineer, you will: 

• Deliver exemplary front-line technical support and service to customers 
• Investigate, troubleshoot, and resolve customer issues while maintaining clear and user-friendly communication and documentation 
• Document all interactions comprehensively using ticketing software 
• Cultivate strong working relationships with both colleagues and customers 
• Escalate unresolved issues to designated internal teams with detailed documentation 
• Identify and escalate trending issues, advocating for the resolution of repetitive usability impediments by product engineering teams 
• Serve as a subject matter expert and contribute to product documentation for internal staff and customers 
• Provide guidance and collaborate with internal departments to ensure successful outcomes for CivicPlus customers 
• Work diligently to achieve CivicPlus service level objectives

Candidates Also Search: Remote Jobs In United States

Preferred Qualifications: 

• Deliver exemplary front-line technical support and service to customers 
• Investigate, troubleshoot, and resolve customer issues while maintaining clear and user-friendly communication and documentation 
• Document all interactions comprehensively using ticketing software 
• Cultivate strong working relationships with both colleagues and customers 
• Escalate unresolved issues to designated internal teams with detailed documentation 
• Identify and escalate trending issues, advocating for the resolution of repetitive usability impediments by product engineering teams 
• Serve as a subject matter expert and contribute to product documentation for internal staff and customers 
• Review and troubleshoot product / api integrations, compatibility, and end to end functionality 
• Provide guidance and collaborate with internal departments to ensure successful outcomes for CivicPlus customers 
• Degree in relevant technologies (Preferred) or comparable experience

Candidates Also Search: Remote Support jobs