Technical Support Engineer

This is not your typical support role. If you're looking for a classic tier-1 support person who escalates everything to engineering, you should stop reading now.

We're looking for someone who is:

• Technical enough to solve real problems - you need to debug OpenTelemetry instrumentation issues, troubleshoot ClickHouse queries, and help customers optimize their observability setup without constantly escalating to engineering.
• Someone who can build support infrastructure from the ground up - you will create our knowledge base, establish processes, and set up tooling for a world-class support experience.
• Fast Learner and interest in technical topics
• Passionate about engaging with opensource and developers - you'll be active in GitHub issues, Slack discussions, and technical forums.

Who Would Be a Good Fit

• 1+ years experience in technical support or Devops role supporting technical audiences (SREs, Platform Engineers, DevOps teams)
• Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
• Hands-on experience with observability tools - Grafana, Prometheus, Jaeger, DataDog, or similar platforms
• DevOps background - containerization (Docker, Kubernetes), infrastructure as code, and cloud platforms
• Programming ability - can read and debug code in at least one language (Go, Python, JavaScript preferred)
• Customer-focused mindset - you're excited about helping technical users succeed and removing blockers to adoption
• Strong written communication - can explain complex technical concepts clearly to engineers

Who May Not Be a Good Fit

• Candidates who are fresh out of college