Technical Support Associate, Weekends (Australia)

We’re looking for a Technical Support Associate to be the voice of Webflow for our customers and the bridge between their goals and our platform. In this role, you’ll help people solve real-world challenges, guide them through complex problems, and inspire confidence as they create. Every interaction is an opportunity to make a lasting impact—whether it’s troubleshooting a tricky build, uncovering a new workflow, or empowering someone to launch their next big idea.

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As part of our support team, you’ll not only grow your technical skills but also play a key role in shaping how customers experience Webflow. You’ll collaborate with teammates across support, product, and engineering, share feedback that drives improvements, and celebrate the wins that come from helping thousands of people build on the web.

About the role 

• Location: Remote-first (Australia)
  • Required to work Wednesday - Sundays OR Saturday - Wednesdays
• Full-time 
• Permanent 
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The specific base pay within this range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  
  • Australia (all figures cited below are in AUD and pertain to workers in Australia)
    • 93,400 - 104,500

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. 

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to Manager, Technical Customer Support

As a Technical Support Specialist you’ll … 

• Deliver consistently exceptional customer experiences to every Webflow user.
• Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
• Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

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About you 

Requirements:

• Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday)
• Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat.
• Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.

You’ll thrive as a Technical  Support Associate if you:

• Can quickly self-learn and adapt to evolving product features and digital tools.
• Possess a deep understanding of Webflow or similar web design tools.
• Apply analytical and critical thinking skills to technical troubleshooting.
• Work autonomously while being a creative and supportive team player.
• Practice radical candor to communicate clearly and solve problems creatively
• Demonstrate strong written and verbal communication skills in English.
• Advocate for others such as customers and colleagues and aspire to build a career in customer support.
• Have experience working with Google Workspace, Slack, Zendesk, and Confluence.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact