Technical Account Manager

As a Technical Account Manager, you'll serve as the technical link between Figma and our largest customers. You'll combine deep technical expertise with customer success skill to drive adoption, guide sophisticated implementations, and ensure our customers have a good understanding of the maximum value of the Figma platform. This role focuses on the technical aspects of customer success—from API integrations and custom plugin development to identity implementations and technical onboarding.

In this highly collaborative role, you'll partner with Customer Enablement Managers, Account Executives, Solutions Consultants, and internal product teams to deliver flawless technical experiences. Your ability to translate complex technical concepts into business value, manage sophisticated implementations, and build trusted relationships with technical stakeholders will make you an indispensable strategic partner.

If you're passionate about solving complex technical challenges, enjoy working at the intersection of technology and customer success, and love helping enterprise teams unlock the full potential of developer tools, we'd love to connect! 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Offer technical onboarding, implementation, and adoption support for customers applying Figma's Platform, guiding designer and engineering teams through workflow integration and standard methodologies
• Consult on custom plugin development, helping customers extend Figma's capabilities to meet their unique technical requirements
• Deliver product integration consultation and post-sale Enterprise API guidance to enable seamless technical implementations
• Support completion of security questionnaires in a cross functional team
• Help lead complex technical deployments for enterprise and strategic accounts, coordinating between customer technical teams and internal partners
• Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
• Collaborate with Product and Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
• Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
• Work together with Customer Enablement Managers, Solutions Consultants, and Account Executives to ensure comprehensive customer success

We'd love to hear from you if you have:

• 5+ years of experience in technical customer success, solutions engineering, or technical account management in a SaaS organization
• Strong technical background with hands-on experience in APIs, enterprise integrations, and identity management systems
• Programming experience (JavaScript, Python, Java, or similar) with ability to read/debug code and provide technical guidance
• Proven track record managing complex technical implementations and multi-stakeholder projects
• Excellent communication skills with ability to present technical concepts to both technical and business audiences
• Experience with enterprise software deployments, security requirements, and compliance frameworks
• Customer-first, consultative approach to solving technical challenges and driving adoption

While not required, it's an added plus if you also have:

• Experience using Figma or working with design and developer collaboration tools
• Frontend development experience and familiarity with design-to-code workflows