Team Success Assistant

The Team Success Assistant provides direct support to the Team Success Manager in all areas of recruiting coordination, onboarding, training administration, communication, reporting, and daily operational tasks within the Pop Sells sales department. This position is essential in creating a smooth, professional, and consistent experience for all candidates and new Pop Consultants throughout the recruiting and onboarding cycle.

The ideal candidate is organized, proactive, tech savvy, and capable of managing high volumes of communication and multi step processes with accuracy. This role works exclusively with and supports the Team Success Manager.

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Recruiting Support

• Review incoming resumes based on established criteria

• Screen applicants and maintain accurate notes and status updates

• Communicate with prospective Pop Consultants by email, phone, and messaging

• Conduct pre screening calls or questionnaires when assigned

• Assist with posting and monitoring job listings on major recruiting platforms

• Provide timely updates to candidates throughout the recruiting process

Onboarding and Process Management

• Follow the complete onboarding workflow for new candidates

• Send onboarding instructions, required documentation, and next step communication

• Ensure candidates receive all training invitations and orientation materials

• Track onboarding progress and follow up with candidates who fall behind

• Prepare onboarding summaries for the Team Success Manager

Training Administration and Content Support

• Send training invitations, reminders, and follow ups

• Record attendance and maintain accurate training logs

• Track training progress and certification status

• Assist with creating or updating training materials and resources

• Maintain organized archives of all training content

Reporting, Surveys, and Scorecards

• Distribute and track monthly scorecards

• Send surveys at the thirty day, sixty day, and ninety day marks

• Record and organize survey responses

• Identify trends and prepare summaries for the Team Success Manager

• Maintain accurate historical data for onboarding, training, and survey metrics

Administrative and Operational Support

• Organize digital files, spreadsheets, and documentation systems

• Prepare weekly updates on recruiting flow, onboarding progress, and training engagement

• Update CRM records and internal documents with complete accuracy

• Follow up with candidates to ensure forward movement through each step

Communication and Coordination

• Serve as a point of contact for prospective candidates

• Provide clear expectations and timely updates throughout onboarding and training

• Communicate regularly with the Team Success Manager regarding candidate status and needs

• Support administrative marketing tasks when assigned

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What We’re Looking For

• Strong organizational and time management skills

• Excellent written and verbal communication skills

• Comfortable making outbound calls

• Proficiency with Google Suite and spreadsheets

• Ability to manage detailed multi step processes

• Friendly and professional communication style

• Experience in administrative support, HR coordination, recruiting coordination, or training support preferred