Support Specialist - Developer components (m/f/d)

• Providing 1st and 2nd level support for our international customers 
• Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs) 
• Proactively contributes to finding solutions in close collaboration with 3rd level support as needed 
• Preparing support documentation, e.g., FAQs, Knowledge Base articles, … 
• Proactive contributions to improving our support processes  
• Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, … 
• Processing user feedback for product development and Product Management to improve customer satisfaction 
• Ongoing close cooperation with the development and Product Management teams 
• Supporting development team in writing tutorials and code samples

Your profile

• IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain 
• Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers 
• Interested in road logistics use cases 
• Customer focus and strong communication skills 
• Language Skills: Fluency in English, both written and spoken. Communicating clearly in German. 
• Creativity in finding solutions and the ability to prioritize tasks independently 
• Ideally practical experiences in the field of road logistics and its challenges 
• Good programming skills in Java, JavaScript, C# or another high-level programming language.
• Ideally, practical experiences in web client development with web services and REST APIs