Strategic Account Manager

• Grow revenue and attain customer net retention goals within your assigned accounts to include a selection of Tackle’s most strategic accounts. 
• Act as team lead for account management team, providing mentorship around deal support, pipeline analysis and account management best practices.  
• Establish and cultivate strong customer relationships within an account to develop executive level sponsorship, champions and stakeholders in Alliances, Revenue Operations, GTM organizations
• Evangelize the Tackle Vision and our ability to help transform the way software companies sell
• Work with Tackle customers to manage product renewals and upsell, and cross-sell to additional professional services engagements that drive customer outcomes and stickiness
• Leverage your creativity to identify, qualify and maintain a robust and continually growing expansion pipeline
• Become an expert in Cloud GTM selling - This means being able to guide ISV’s through the “Why Cloud GTM'' conversation. 
• Leverage CRM and Customer Success tools to track overall customer health and sales activities?
• Help develop and experiment with ways to build scalable and efficient renewal and expansion motions and processes
• Communicate with the extended Tackle teams early and often - including working closely with Customer Success Resources, to drive the best outcomes for our customers
• Consultatively guide customers using 1:Many Success Motion
• Potential for up to 25% travel pending business need

You Should Have:

• 8-10 years of software sales experience including senior/strategic account management roles within fast-paced SaaS software companies
• Complex, large enterprise account management experience
• Maniacal focus and passion for developing ongoing engagement and nurturing relationships
• Demonstrated success in working sales cycles from end to end (prospecting through closing)
• Experience with and passion for coaching sales team members
• Customer Success, Account Management, Partner Development background preferred
• Technologically adept and business acumen-focused, with outstanding communication (written and verbal), negotiation, and presentation skills.  
• AWS Marketplace experience required, MSFT/GCP experience preferred
• History of overachievement and several references from people telling us we’d be silly not to hire you
• The ability to work remotely and collaborate within a team environment to achieve your goals
• Experienced with Salesforce.com, Staircase and/or other customer success and sales tools, and collaboration tools