Staff Product Manager (Shared Services)

We are looking for more than just a “requirement gatherer.” You will help shape the future of our internal operations, collaborating with our business and engineering teams to solve critical and technically challenging problems. You’ll use user insights and operational data to shape strategy and invent scalable solutions, always seeking ways to streamline and automate workflows that support a variety of cross-functional business operations. In this role, your contributions will drive efficiency, accuracy, and impact across the organization—ultimately enabling better experiences for both our internal teams and the consumers they serve.

This is a fully remote role and the person can be located anywhere in the US, however the primary expected work hours will be Pacific Time for team collaboration with engineering and offshore teams in China.

What You’ll Do

• Innovating core services and collaborating with cross functional business applications to improve shopping, enrollment and post enrollment customer experience.
• Lead the product strategy and roadmap for back-end operational solutions, with a focus on supporting, innovating and optimizing key projects for shared services including Quotes and Recommendation Engine.
• Work with teams of Engineers and Architects to define APIs, SLAs and Monitoring/ Observability aspects of the services for both internal and external customers.
• Drive cross-functional initiatives and manage products throughout their full lifecycle—from ideation and development to release, measurement, and ongoing post-release support.
• Collaborate closely with cross functional product, engineering, legal and compliance, security as well as internal UX/design teams to resolve system dependencies and enhance the architecture, workflows, and process design of our platforms.
• Define product requirements and develop actionable technical user stories for drugs, providers, quotes and plan  services, managing the product backlog and overall prioritization to best support operational efficiency.
• Serve as a strategic Product Owner, driving Agile methodologies, orchestrating sprint planning and execution with little support.
• Champion the product vision, building alignment and buy-in across operations-oriented teams and business stakeholders.
• Write comprehensive Product Requirement Documents (PRDs), Functional Requirement Documents (FRDs), API specifications, and user stories, ensuring clarity and traceability from concept to releases.
• Well-versed in writing technical user stories and epics, with expertise in breaking them down into tasks to ensure clarity, alignment, and efficient execution.
• Optimize product development workflows to ensure timely, in-scope, and on-budget delivery, while continuously improving our core operational flows—including status updates, compensation processes, and revenue recognition.
• Innovate with AI & Automation. Explore opportunities to apply AI-driven product development, LLM-based solutions, and agentic automation within shared services to streamline workflows, improve scalability, and enhance operational efficiency.
• Communicate product status, goals, and key performance metrics to stakeholders within sales, integration, enrollment, revenue operations, and accounting.
• Lead market research and competitive analysis to inform the evolution of our back-end features and process enhancements.
• Use both quantitative and qualitative data to prioritize initiatives and clearly articulate rationale behind product decisions.
• Proactively innovate and adapt back-end solutions to meet changing business needs and drive operational success.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Your Skills & Experience

• 8+ years in Product Management, including platform services ownership.
• Strong technical background; BS/MS in Computer Science, Engineering, or equivalent experience.
• Experience developing API Products, a plus if experience includes Apivise or SynthAPI
• Deep expertise in Agile (Scrum/Kanban) and proven experience as a Product Owner.
• Proven ability to manage multiple concurrent projects and deliver results in fast-paced environments.
• Experience mentoring and developing junior Product Managers to build organizational strength.
• Skilled at writing detailed PRDs, FRDs, API specifications, epics, and user stories.
• Strong collaboration experience with offshore development teams.
• Proficient with Confluence, Jira, Teams, Snowflake, Tableau (SQL preferred).
• Strong communicator, equally comfortable in technical and business contexts.
• Track record of leading high-performing teams and influencing stakeholders.
• Industry experience in healthcare, insurance, or marketplaces preferred.
• Nice to Have: Experience in AI-driven product development, knowledge of LLM (Large Language Models), and building agentic solutions that leverage automation and intelligent workflows.