Specialized Operations Support

Join our dynamic Specialized Operational Support (SOS) team as a fully remote, 1099 contractor and experience unparalleled flexibility and freedom. Since September 2021, our SOS program has been perfect for individuals from various backgrounds, including stay-at-home parents, college students, and career changers. From assisting clients with health insurance plan selection to handling issue tickets, you'll engage in diverse and rewarding tasks that keep your workday interesting and fulfilling. You will have a minimum hourly commitment of 30 hours a week, with regular access to 40 hours a week. This role offers an exciting chance to explore the health insurance industry while contributing to our mission of improving the system.

Responsibilities:

• Serve as the kind and knowledgeable voice for the client
• Act as the frontline support team for employees navigating their amazing new benefits to help them select the best health plan.
• Research details and costs for employees with high-health needs, and take extra steps to ensure the right plan has been chosen
• Research application issues by reviewing accounts, calling insurance carriers, and communicating with our clients as needed
• Input client information in a timely and accurate manner to ensure carrier deadlines are met
• Research health plans, doctor networks, and prescription costs

Requirements:

• Requires a reliable computer and a strong WiFi connection for at-home work.
• Ability, willingness, and comfort to engage with customers
• Critical thinking skills
• Exceptional attention to detail and ability to multitask
• Able to prioritize Customer and/or Vendor issues and escalate or solve with urgency
• Familiarity working with web-based tools, such as CRM tools like HubSpot, or other payment processing forms
• Excellent written, proofreading, and verbal communication skills 
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
• Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred